Terms & Conditions
Privacy Policy
T&C IMPORTANT INFORMATION
By accessing, browsing or placing an order on this website you agree to be bound by the associated terms and conditions (outlined below). Batemans Bay Baby reserves the right to update or amend the Terms & Conditions at any time without providing notice to you.
By using the website, you acknowledge that you have read and understood the Terms & Conditions.
PRICING AND PAYMENT
All prices are in AUD (Australian Dollars).
All content on this website is subject to copyright. All rights reserved. No portion of this website can be reproduced in any form without prior written consent from Batemans Bay Baby.
Batemans Bay Baby does not guarantee the price of any item listed on this website until your order has been processed. Whilst Batemans Bay Baby takes steps to ensure the price & details of products listed are correct, if they are incorrect, Batemans Bay Baby reserves the right to cancel the order and refund.
SALE ITEMS
Any Sale items that appear on this website are only available until such stocks sell out. Please note we do not accept refunds on any sale items, if you would like to discuss any further please email Batemansbaybaby@gmail.com.
CHANGING AN ORDER
Unfortunately you can not make any changes to your/an order after being submitted online.
RETURNS POLICY
If you receive the wrong item, please contact Batemansbaybaby@gmail.com within two weeks from when the order was placed online. Batemans Bay Baby will pay for the return postage and you will be sent the correct item within 7 business days if the item is in stock, otherwise a store credit will be issued for the same money value of the good originally ordered.
Please Note: There are no refunds/returns or exchanges for selecting the wrong size/ colour.
If something is wrong with an item you recieve, please contact Batemansbaybaby@gmail.com and each case will be judged on a case by case basis. An exchange will be organised within 7 business days after a resolution is determined by both parties. Please feel free to contact us at Batemansbaybaby@gmail.com if you have any further return queries.
Other Important Information to Note Regarding Returns
The item(s) must be returned in a new, unworn, and unwashed condition. All original tags must still be attached. Please also include the original invoice. Delivery costs will only be reimbursed if the wrong item was delivered or if the item was unknowingly defective.
PLEASE NOTE: We DO NOT accept exchange or refund requests for special product mark downs,opened & used, sale items or items that are no longer stocked unless the goods are unknowingly defective. We also reserve the right to refuse a returned product that is damaged by the recipient due to lack of care or disregard of care or washing instructions. The item(s) remains your responsibility until it reaches us, so for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We will not refund return items which are damaged or lost in the post.
PRIVACY
All personal information submitted by you through the Batemans Bay Baby website will be treated in accordance with Batemans Bay Baby obligations under the Privacy Act 1988 and its privacy policy. For the purposes of the Spam Act 2003, by placing your order you will be deemed to have consented that Batemans Bay Baby send you information (including by email) regarding sales, products or other matters which may be of interest to you. If you do not wish to receive such material, such as our newsletter.
Contact Batemansbaybaby@gmail.com
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Your privacy is important and is important to us.
Payment Policy
We accept PayPal, Visa and Mastercard for Australian Customers.
For our customers we also offer bank tranfer for ordering if preferred. (please email batemansbaybaby@gmail.com)
Batemans Bay Baby is committed to protecting the privacy of your personal information. This Privacy Policy (Policy) explains how we collect, use and disclose information about our customers. It also explains how to contact us if you have any questions about the management of your personal information or would like to access the personal information we hold about you and our website security.
Our website is secured using SSL certificate (secure sockets layer). Our website we created with wix. ( if you would like to know more about wixs policys please visit to their privacy policy).
Batemans Bay Baby Product Information;
sourced with the upmost care finding great brands with products of natural rubber dummies & teethers, organic clothing, safe teethers all compliance with AU/NZ standards with fair trade and made and/or designed in australia. All information we provide is not to be taken into account as medical advice. Please consult a doctor if needed.
S.H.H. products are individually handmade by myself in my home studio. They are hand crafted with the up most care, attention to detail and with only the finest materials. Because each piece is unique it may not look identical to the picture on Batemans Bay Bays website.
All designs have been personally tested by myself and my little ones for durability and functionality before becoming part of the Sherie Heather Handmade (S.H.H The Label) range sold from Batemans Bay Baby .
S.H.H. the label & Batemans Bay Baby does it’s best to take pictures that show the accurate colours of all products on the website. But the colours shown on your own computer monitor will/may vary because of your own personal settings.
S.H.H. The Label products are mostly limited makes unless otherwise specified. i use some glues and small pieces for my makes.
Disclaimer;
S.H.H. The Label & Batemans Bay Baby is not responsible for the use or misuse of our/their products. All small items are chocking hazards for babys/children. Do not allow/leave children under the age of 3 with S.H.H. The Label or Batemans Bay Baby products without adult supervision. Allways supervise child.
You also ackknowledge once product/s products are yours and recieved & owned by you, that you will not hold us (Batemans Bay Baby S.H.H. The Label) liable for any damage they may cause or injury in resulting to damage or death. All S.H.H. products should not go near or in a childs mouth. Please dispose of all packaging immediatley it could pose a health/choking hazard to children. check products regulary if any sign of damage /wear and tear please dispose of immediatley.
Batemans Bay Baby complies with the Australian Privacy Act 1988 and the privacy or data protection laws. We use SSL Encryption (secure sockets layer) making sure our website is secure for all users.
We may amend or update this Policy at any time without notifying you when so. It is up to you to check this privacy policy and be up to date for use of website.
Batemans Bay Baby is not responsible for the privacy practices of sites that are linked to this website via hyperlinks, banner advertising or otherwise.
What information do we collect?
Generally, the information we collect about customers includes your name, home or work address, delivery address, phone number, payment, credit and billing information, and e-mail addresses. We also collect demographic information, which is not unique to you, such as your postcode, age, gender and shopping preferences, interests and favourites. When you visit our website, we may also collect information about your computer, including your IP address. ( helping us improve our site)
We also collect information about your use of our website using cookies. You can choose to decline cookies, but if you do so, you may not be able to fully experience our online interactive features.
We may also collect additional information about customers, including purchase history, location and preferences.
Ordinarily, customers can purchase goods from us without disclosing much personal information, but in this situation we may not be able to provide you with the full range of services available.
How we collect and hold information
Where it is reasonable and practical to do so, we collect your personal information from you directly when you purchase products or services from us, or enter into arrangements with us, provide feedback/complaints to us or register your details with us.
If you are an agent who has, or is entering into, an arrangement to provide products and services on our behalf, of if you have purchased goods or services from us on layby (if applicable), we may also collect your personal information from credit reporting agencies. By providing your personal information to us, you confirm that you have reviewed this Policy and consent to the collection and use of your personal information as specified.
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Why we collect and how we use information
We collect and use your information to:
sell, deliver, administer, improve and personalise our products and services.
From time to time, we may also use your personal information to send you news, offers and promotions of our products and services. If you do not wish to receive these communications you can opt-out by contacting us (see below).
How we disclose your information
We will only disclose information about you to third parties if required by law or legal process, to our advisers or to companies who are responsible for parts of our service delivery.
Accessing and correcting your information and questions
You can request access to your information or that your information be corrected by contacting us at the address below.
If you have a question about this Policy please contact (see below).
Batemans Bay Baby ABN: 78 738 634 099
Email us; batemansbaybaby@gmail.com
PRE ORDER TERMS
WHAT IS PRE-ORDER?
A Pre-Order is an item that has not yet been ordered, released or is made to order.
HOW LONG DOES A PRE - ORDER ITEM TAKE TO BE DELIVERED?
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We try very hard with our suppliers to dispatch item/s as soon as possible but due to timeframes please allow up to 3-6 weeks for dispatch from our store to your destination ( taking into account an extra 3 to 10 days delivery via our courier Auspost.
PLEASE NOTE: This does not take into consideration shipping delays, production delays, public holidays.
PRE-ORDER CONFIRMATION STEPS TO DELIVERY...
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Once your order is placed we will keep you updated via email when your order arrives to us to dispatching to you, we aim to get your pre-orders to you as soon as possible! But please bear in mind up to 3-6 weeks dispatch or more due to shipping delays, pub holidays, prod delays.
Please allow up to 6 weeks before contacting us about your order/item/s being delivered ,Thank You.
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WHAT IF I ORDER PRE-ORDER ITEM/S WITH IN STOCK ITEMS?
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If you have ordered item/s both Pre-Order & In Stock item/s then we will ship your whole order together once Pre-Order arrives which you will be updated on (see above) as the process gets closer to being dispatched. (unless extra shipping is paid to receive separately) .
Please email us for this option at Batemansbaybaby@gmail.com
SIZING INFORMATION...
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Please refer to our sizing charts for items on pre-order for most accurate fit please measure your baby / child to be sure as some sizes can differ.
Not Sure? Email Us At Batemansbaybaby@gmail.com we will be more then happy to help.
CANCELLATION OF A PRE-ORDER?
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For any cancellations we do charge an admin fee of $9.95 Aud which covers the basic - processing times, delivery fees, admin fees.
Please get in touch by email (Batemansbaybaby@gmail.com) to cancel any pre-order/s.
PRE-ORDERING T&C Continued
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When you order a pre-order item/s you are committing a purchase from Batemans Bay Baby under our t&c, guidelines and agree to all the above info on turnaround timeframes, condition of sale, T&C and our policys.
You also acknowledge there may be delay/s with orders and you have checked the correct sizing at the time of purchase.